All roles / Customer and support
Technical Support Engineer
Debugs customer problems that the first line could not resolve.
What it pays.
| Experience | Range |
|---|---|
| Fresher, 0 to 1 year | 3 to 4 LPA |
| 1 to 3 years | 4 to 6.5 LPA |
| 3 to 5 years | 6 to 9 LPA |
| 5 to 7 years | 9 to 12 LPA |
| 7 to 10 years | 11 to 15 LPA |
Open to freshers. If this is your first job, you are judged on the assessment and not on a CV you have not had a chance to build yet.
Above ten years the range is agreed with the employer case by case. Indicative market ranges for India, and they move with experience, city and employer. Calibre HR does not set salaries, the employer does. The range on this page is not an offer.
What you would do.
- Reproduce the issue before proposing a fix
- Read logs, traces and error output to a conclusion
- Write the fix up so support can reuse it
- Hand engineering a bug report that needs no follow up
What you need.
- Comfort on a command line and in logs
- One scripting language, at working level
- The discipline to reproduce before guessing
The assessment for this role.
Thirty minutes, one sitting, generated from your own CV. Role knowledge, two judgement scenarios, two questions about work you have listed, and one practical task.
The practical task for this role is usually something like:
Turn a vague customer complaint into a bug report an engineer can act on.