All roles / Project and delivery
Service Delivery Manager
Answerable for what a client actually receives, month after month.
RemoteOnsiteHybrid
What it pays.
| Experience | Range |
|---|---|
| Fresher, 0 to 1 year | Needs experience |
| 1 to 3 years | Needs experience |
| 3 to 5 years | Needs experience |
| 5 to 7 years | 20 to 26 LPA |
| 7 to 10 years | 25 to 34 LPA |
This one usually needs about 6 years behind you. If you are earlier than that, 57 of our 75 roles are open to freshers.
Above ten years the range is agreed with the employer case by case. Indicative market ranges for India, and they move with experience, city and employer. Calibre HR does not set salaries, the employer does. The range on this page is not an offer.
What you would do.
- Own service levels across a client portfolio
- Run governance meetings and the reporting behind them
- Manage incidents, escalations and recovery plans
- Hold the commercial and contractual terms
What you need.
- Service management in a client facing role
- ITIL or equivalent working knowledge
- Evidence of turning a failing account around
The assessment for this role.
Thirty minutes, one sitting, generated from your own CV. Role knowledge, two judgement scenarios, two questions about work you have listed, and one practical task.
The practical task for this role is usually something like:
Present a month where you missed the SLA twice, to the client.