All roles / Customer and support
Help Desk Technician
Takes the first call, fixes the common things, routes the rest.
What it pays.
| Experience | Range |
|---|---|
| Fresher, 0 to 1 year | 2.5 to 3.5 LPA |
| 1 to 3 years | 3 to 5 LPA |
| 3 to 5 years | 5 to 6.5 LPA |
| 5 to 7 years | 6.5 to 8 LPA |
| 7 to 10 years | 7.5 to 10 LPA |
Open to freshers. If this is your first job, you are judged on the assessment and not on a CV you have not had a chance to build yet.
Above ten years the range is agreed with the employer case by case. Indicative market ranges for India, and they move with experience, city and employer. Calibre HR does not set salaries, the employer does. The range on this page is not an offer.
What you would do.
- Log every request and keep its status honest
- Fix password, printer, access and software issues
- Follow the escalation path without sitting on tickets
- Write short notes that the next technician can use
What you need.
- Basic networking and operating system knowledge
- Calm phone manner with non technical people
- Willingness to follow a runbook exactly
The assessment for this role.
Thirty minutes, one sitting, generated from your own CV. Role knowledge, two judgement scenarios, two questions about work you have listed, and one practical task.
The practical task for this role is usually something like:
Talk a non technical user through a fix in writing, in under 150 words.