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Customer Support Executive
First line for customers, on chat, email or phone, against a response target.
What it pays.
| Experience | Range |
|---|---|
| Fresher, 0 to 1 year | 2.5 to 3.5 LPA |
| 1 to 3 years | 3 to 5 LPA |
| 3 to 5 years | 5 to 6.5 LPA |
| 5 to 7 years | 6.5 to 8 LPA |
| 7 to 10 years | 7.5 to 10 LPA |
Open to freshers. If this is your first job, you are judged on the assessment and not on a CV you have not had a chance to build yet.
Above ten years the range is agreed with the employer case by case. Indicative market ranges for India, and they move with experience, city and employer. Calibre HR does not set salaries, the employer does. The range on this page is not an offer.
What you would do.
- Answer tickets within the agreed response time
- Resolve what you can, escalate what you cannot, cleanly
- Keep notes so the next person does not start over
- Spot the complaint that is going to become a bigger problem
What you need.
- Patience under repetition and under rudeness
- Typing speed with accuracy
- A helpdesk tool such as Zendesk, Freshdesk or Intercom
The assessment for this role.
Thirty minutes, one sitting, generated from your own CV. Role knowledge, two judgement scenarios, two questions about work you have listed, and one practical task.
The practical task for this role is usually something like:
Write a reply to an angry customer whose refund is genuinely late.