All roles / Customer and support
Customer Success Specialist
Keeps accounts using the product and renewing, before anyone thinks about leaving.
What it pays.
| Experience | Range |
|---|---|
| Fresher, 0 to 1 year | Needs experience |
| 1 to 3 years | 4.5 to 8 LPA |
| 3 to 5 years | 7.5 to 11 LPA |
| 5 to 7 years | 11 to 14 LPA |
| 7 to 10 years | 13 to 18 LPA |
This one usually needs about 2 years behind you. If you are earlier than that, 57 of our 75 roles are open to freshers.
Above ten years the range is agreed with the employer case by case. Indicative market ranges for India, and they move with experience, city and employer. Calibre HR does not set salaries, the employer does. The range on this page is not an offer.
What you would do.
- Run onboarding so the account reaches value quickly
- Watch usage and act on the accounts going quiet
- Run review calls and agree what happens next
- Flag churn risk early enough for someone to fix it
What you need.
- Two years or more owning customer relationships
- Enough product depth to answer without a handover
- A CRM habit that survives a busy week
The assessment for this role.
Thirty minutes, one sitting, generated from your own CV. Role knowledge, two judgement scenarios, two questions about work you have listed, and one practical task.
The practical task for this role is usually something like:
Write the email to an account whose usage has halved in a month.